Privacy Policy – Cottopia
Effective Date: January 1, 2025
Website: https://cottopia.com
Company: Cottopia
Contact: info@cottopia.com
1. Introduction
At Cottopia (“we”, “us”, or “our”), your privacy is not just a priority—it’s a responsibility. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website or engage with our services. By using https://cottopia.com, you acknowledge and consent to the practices described in this policy.
2. Information We Collect
We may collect both personal and non-personal data through your interactions with our website.
A. Personal Information
Information you provide directly to us, including:
- Full name
- Email address
- Mobile number
- Billing and shipping addresses
- Payment method details (processed securely via third-party gateways)
B. Technical & Usage Data
Automatically collected through your use of our site:
- IP address and geolocation (approximate)
- Browser type and device info
- Access time and pages visited
- Cookies and analytics identifiers
3. How We Use Your Information
We use your data for legitimate business and operational purposes, including to:
- Process orders and manage transactions
- Deliver customer support and respond to your inquiries
- Improve site performance and user experience
- Personalize content and recommendations
- Send newsletters and marketing communications (only with your consent)
- Fulfill legal or contractual obligations
4. Legal Basis for Processing
If you are located in a jurisdiction with data protection laws (e.g. EU), we process your data based on:
- Your consent
- Performance of a contract (e.g., order fulfillment)
- Legal obligations
- Our legitimate interest to improve and protect our services
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for:
- Site functionality
- User behavior analysis
- Marketing and retargeting (with your consent)
6. Data Sharing & Disclosure
We do not sell your personal data. However, we may share information with:
- Service Providers: e.g., payment processors, couriers (like J&T Express), email platforms
- Legal Authorities: if required under Egyptian or international law
- Business Transactions: In case of merger, acquisition, or company restructuring
7. Data Security & Retention
We implement industry-standard technical and organizational security measures to protect your data.
However, no system is 100% secure. We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
8. Your Rights
You may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent for data processing (e.g., email marketing)
- Request data portability (where applicable)
- Object to automated decision-making
To exercise any of these rights, please contact us at info@cottopia.com.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., payment providers, social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing any data.
10. Children’s Privacy
Cottopia does not knowingly collect or solicit personal data from individuals under 18 years old. If we learn we have collected personal information from a minor without verified parental consent, we will delete it promptly.
11. International Data Transfers
If we process or transfer data outside Egypt (e.g., through cloud platforms), we ensure that appropriate safeguards are in place to protect your information.
12. Updates to This Policy
We may revise this Privacy Policy at any time. Changes will be posted here with an updated “Effective Date.” Continued use of our services after changes are published constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions, requests, or concerns regarding your privacy or this policy, please contact us:
📧 Email: info@cottopia.com
🌐 Website: https://cottopia.com