Returns & Exchanges Policy – Cottopia
Last updated: January 1, 2025
Your satisfaction is our priority. If you change your mind or experience an issue with your order, you may cancel or return it under the following conditions:
🕓 Cancellations & Returns Window
- All orders may be cancelled or returned within 14 days of the original purchase date.
📝 How to Request a Cancellation or Return
- All cancellation or return requests must be submitted through our website.
✅ Conditions for Returns
- Products must be unused, unwashed, and in original condition and packaging.
- Returns due to manufacturing defects are fully accepted.
❌ Non-Returnable Items
- Used or washed items are not eligible for return unless defective.
- Installment-based purchases (e.g., via Value or Aman) cannot be returned.
💰 Refunds & Fees
Please note: Bank/card refund times vary depending on the card issuer’s policy.
All eligible cancellations or returns within 14 days are free of charge from our side.
Delivery/shipping fees are non-refundable and will be deducted from the refunded amount.
Refunds will be processed via the original payment method.
Refunds are issued within 7 days of receiving the cancellation request or returned product.
Contact Us
For any questions regarding these Terms:
📧 info@cottopia.com
📧 cs@cottopia.com
📞 WhatsApp: +20 1040606909