Terms & Conditions – Cottopia
Effective Date: January 1, 2025
Website: https://cottopia.com
Company: Cottopia
Country of Operation: Arab Republic of Egypt
1. Acceptance of Terms
By accessing or using this website, creating an account, subscribing to our newsletter, or purchasing a product, you agree to be bound by these Terms and Conditions (“Terms”). If you do not accept these Terms, you may not access or use the website.
2. Use of Website
This website is intended for personal, non-commercial use. You may browse products, register an account, subscribe to newsletters, leave reviews, and make purchases, provided that you comply with all applicable laws and these Terms.
3. Account Registration
You may create an account to manage your orders and receive promotional updates. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.
4. Newsletter Subscription
By subscribing to our newsletter, you agree to receive marketing emails. You can unsubscribe at any time through the provided links in the emails.
5. Reviews and User Content
Customers may submit reviews for products. All reviews are subject to moderation and may be edited, approved, or rejected by our team. Offensive, misleading, or promotional content will not be published.
6. Product Information
We strive to ensure that product descriptions, pricing, and availability are accurate. However, we do not warrant that all information is free from errors or omissions. All purchases are subject to our Shipping Policy and Returns & Exchange Policy
7. Payments
We offer multiple payment methods:
- Cash on delivery (COD)
- Debit/Credit card payments
- Installment plans via National Banks, Value, and Aman All online payments are securely processed via our third-party provider, Kashier.
8. Order Cancellations & Refunds
- Orders may be cancelled or returned within 14 days of purchase.
- Requests must be submitted through the website only.
- Delivery fees apply to all cancelled or returned orders and are non-refundable.
- Refunds are issued through the original payment method only.
- The refund will be processed within 7 business days of receiving the cancellation or the returned item. However, the actual reflection time in your account may vary depending on your bank or card issuer.
9. Delivery Estimates
Delivery dates depend on the selected shipping method at checkout and are estimates. Actual delivery time may vary due to courier workload or regional conditions. See our Shipping Policy for full details.
10. Intellectual Property
All content on this website—including images, designs, logos, and text—is the intellectual property of Cottopia. Unauthorized reproduction, distribution, or modification is strictly prohibited.
11. Prohibited Activities
You agree not to:
- Use the website for any unlawful purpose
- Attempt to interfere with the security or performance of the website
- Post or submit false, misleading, or inappropriate content
- Violate our intellectual property or that of others
12. Modifications to Terms
We reserve the right to update these Terms at any time without prior notice. In the event of major changes, we may notify users by email. Continued use of the website after such updates constitutes your acceptance.
13. Disclaimer of Warranties
Our products and services are provided “as is” without any warranties, express or implied. We do not guarantee uninterrupted access to the website or that it will be error-free.
14. Limitation of Liability
Cottopia shall not be held liable for any damages arising from your use of this website or any of its content or services, including but not limited to direct, indirect, incidental, or consequential losses.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be resolved under Egyptian jurisdiction.
16. Contact Us
For any questions regarding these Terms:
📧 info@cottopia.com
📧 cs@cottopia.com
📞 WhatsApp: +20 1040606909